Pricing, Payments & Invoices
Pricing varies per package and per listing. Our 'Pre-Made' planners are at a very low & affordable price and our 'Custom Orders' are based on work per hour that we have calculated per space on average.
'Commercial Interior Decorating' planners for Businesses, Cafes & Restaurants are done on a Quote basis and can be a little different from our Home Plans, with more added into the planner.
Payments are done via the Mollie Payment Platform.
Invoices are created and delivered 1 to 2 working days after the payment has been placed.
I don’t know what my design style is what do I do then?
That’s fine! Just grab a coffee and scroll through some of our styles on our 'Styles' in the menu, or go and check out Interior Style on Pinterest.
Do you provide a shopping list on your Pre-Made Planners?
We provide keywords which is something better. As furniture links go out of date and are set to one price, we give you keywords that will allow you to shop the same or similar item in your local area. Example Beige Linen Cushion. This will give you many options from a high to a low price. Just find one similar in the style board and you can’t go wrong.
Do I have to buy everything that’s on the shopping list?
No, absolutely not! With 'Custom Orders' & 'Pre-made Planners', you buy what you want, at your own pace. With the Pre-Made Planners, we provide a generic shopping list so you can find cheaper alternatives or more expensive items in your area with our keywords. On the Custom Orders, we provide exact links to the furnishings in the Style Board.
How long will it take to have my order completed?
The Pre-Made Planners are instant so this means they download right away for you to enjoy. If there is a problem with the download or something we missed like information like paint or a listing in your E design, contact us with proof of purchase and the issue, and we will contact you back on a normal working day, within 1 to 2 days.
Custom Orders, these can take up to 3 weeks or what we agreed when you order. As Kelly-Maire does the designs, there might be times when there are unforeseen circumstances. If this is the case, one of the staff or Kelly-Marie will contact the client to update on a delivery time.
I picked the wrong Pre-Made Planner, can I get a refund?
Sadly not. In our policy, we state no refunds as these are digital and a digital product you get right away. We price our E Designs very low so this won’t be out of pocket for you to pick the right one.
I don't like my Custom Orders, can I get a refund?
DutchByDesign does not offer refunds on custom designs as you are paying for the service and not the planner. Mismatched designs don't happen that often, but unfortunately, sometimes they do! If you are unhappy with your designs, or your experience at all, we want to make it right. We will work with you to assess the situation and come to a solution on how best to move forward. Our #1 goal is that you love your experience is fun, easy, and inspiring to make your project fun.
How do I communicate with Kelly-Marie with my Custom Orders?
We use WhatsApp or Email. Once you order your Custom Planner you will get simple instructions on this and a form to know your needs and design style (normally within two working days).
Custom Order Information, 3D Rendering & Measurements
Custom Orders from our 'Services' page are done with time and care. Our decorating planners take out the puzzles and helps you with a cohesive design for your stunning home or business. We use 3D rendering in our planners, and the renders are not 100% exact. The 3D renders are to help support our decorating plans and are done by the designer. If you are looking for high-quality renders that are exact photo quality, we suggest you find a Digital 3D artist. We do at times, sometimes work with 3D digital Artists, especially for commercial designs, if you are needing this, please ask for a quote. We hope you understand that there will be discrepancies with the 3D renders. Also please make sure you measure the area before you purchase. As an online service, it is impossible to understand the spatial layout exactly.