Pricing, Payments & Invoices:

Pricing varies by package and the rooms to be decorated. Custom E-Design packages are calculated per hour for an average-sized room, starting at €375. Business design plans for businesses, cafes, and restaurants are quoted individually, as they include more elements and customized templates.

Payments are processed via the trusted Netherlands-based Mollie Payment Platform, which accepts credit cards and PayPal worldwide. For more about Mollie, click here. Invoices are generated automatically and sent to the provided email. Full payment is required to start work. For custom orders over €4,000, payments can be split into two installments but must be paid in full before delivery.

 

What services do you offer at DutchByDesign?

At DutchByDesign, we specialise in interior decorating, not to be confused with interior design. Our focus is on selecting furniture, decor,  colour and aesthetic assistance, to create a cohesive and stylish look for your home or business. Our services do not include architectural design or structural changes to your home.

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​K&B Services (Kitchen & Bathroom):​

We do not offer precise measurements or detailed plans. Our services include basic layout assistance that aligns with your design or floor plan. We focus on the aesthetic elements of kitchen and bathroom styling; however, our role is conceptual only. For structural changes, installations, and detailed fittings, you will need to collaborate with a dedicated kitchen and bathroom designer who can handle these specifics. Ask us for a Info Pack on our services. 

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Do you help with a laundry setup? 

K&B services can also include your laundry room as a separate order, not a problem. 

 

​What are 3D renders and how do they work?

The 3D renders help you visualise the finished space more effectively. They support our decorating plans by showcasing furniture, decor, colour ideas, and style with almost life-like imagery in your room. Our renders are created by our decorator and are not outsourced.

We do not offer architecturally precise 3D renderings or photo-quality renderings. For example, if you have uniquely shaped windows or pitched roofs with beams, these features may not be replicated or visible in the design. 

We use pre-existing models that are made to resemble the furniture in the shopping list that can't always be the same. This approach reduces time and cost, making our plans very affordable for everyone.

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There may be extra decor elements shown in the 3D renders as part of the modern style we use. While we do offer decor suggestions such as vases, candle holders, and decorative lighting, there may be different variations. For example, a 3D render might display a fully decorated bookcase. However, we provide minimal decor suggestions and not an entire bookcase setup. We do, however, offer tips on how to style shelves and bookcases upon request, at no extra charge.

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What about exact measurements and furniture placement? 

We select furniture that fits your space, but we need you to provide floor plans or drawings with wall measurements. Since we don't visit your home or business, our services remain affordable. Please double-check all measurements before purchasing. If an item doesn't fit, contact Kelly-Marie for alternatives.

We don't offer services for exact space planning, fixed furnishings, art installations, or integrated lighting or carpet laying plans as these require extensive planning and fall outside our scope of interior decorating. However, Kelly-Marie can provide a style design that you can implement yourself or with professional help, 

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​​I don’t know what my design style is what do I do then?

That’s fine! Just grab a coffee and scroll through some of the most popular styles on Pinterest. If you still don't know your style and having trouble to understand that, Kelly-Marie can help.  You can schedule with her a meeting face to face over coffee with phone or video, on WhatsApp. ​

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​​What happens if I don't like my  Custom E Design, can I get a refund?

At DutchByDesign, we provide two free revisions on your Custom E Design. Refunds are only given if the plan cannot be delivered due to unforeseen circumstances.  Please note that we do not offer refunds due to the time and effort invested in creating your custom design. Mismatched designs are rare, as Kelly-Marie thoroughly considers your style preferences. We provide numerous examples on our website and in our info booklet, so you know what to expect.

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In the unlikely event that you are unhappy with your design, we are committed to making it right. We will work with you to assess the situation and find the best solution. Our number one goal is that you love your experience with us.

 

​Do you provide a shopping list with links?

Custom E Designs  come with shopping links in your country/area and a choice of shops you wish to shop at.  with Furniture, These will be links for Furniture, Standard Decor or Accessories, Lighting & Soft Furnishings. 

Note: Furniture stores in locations like Guam, Hawaii, Puerto Rico, Samoa, and Palau typically do not offer online shopping with links, and their local store websites often have limited options. If you choose to use a U.S. shipping service, we can provide shopping links from all U.S. stores. Alternatively, if you prefer to shop locally, we can offer ideas with images and details to help you find similar items available on your island  -without links. 

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​​Do I have to buy everything that’s on the shopping list?

No, absolutely not! With 'Custom Orders' & 'MyDecorLibrary, you buy what you want and at your own pace. With the MyDecorLibrary plans, we provide images of the items to search for, they don't have to be exact so you can find cheaper alternatives or more expensive items.   On the Custom Orders, we provide exact links to the furnishings in the Style Board found in your country that can be delivered to you.  

 

​​How long will it take to have my order completed?

With MyDecorLibrary it's instant. You get the booklet right away. 

Our Custom E Designs however, the completion time for 1 average-sized room can take up to 2/3 weeks. However, this duration may vary depending on the designer's workload and the number of rooms you have ordered. For instance, if you are ordering 2 rooms, the completion time may extend to up to 3 weeks. It's important to note that our designer initiates the process with Space Planning, and the time taken for decision-making and agreement on the space planning will directly impact the delivery schedule.

 

How do I communicate with regards to my Custom E Design Order?

We use WhatsApp or Email or our chat function on our website. Once you order your Custom E Design you will get simple instructions in your email on how to get it all started.  Communication can be with either Kelly-Marie or Edwin Evert (our accounts and admin guy). We check our Business WhatsApp workdays but not normally Saturday or Sunday. The communication we have been told is so easy and fun from our past clients and we often get message updates with photos. We hope you can be the same.

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​Free Revisions. What is it and how to use it? 

Free revisions will only be available for our Custom E Design and not the MyDecorLibrary. The price listed on our website covers two free revisions. Typically, one revision suffices, but we offer an additional one in case there are any further adjustments needed for your satisfaction. The process of free revisions may take several more days to complete (for a single room), and the more rooms involved, the longer it may take. Revisions will reflect your change requests and may include additional renders and a 360° room view. The original plan remains unchanged.

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MyDecor Library Info:

Plans purchased from MyDecorLibrary are non-refundable and non-changeable. These plans are priced for quick, instant downloads only. We do not provide assistance with changes or additional ideas for MyDecorLibrary plans. However, if a download fails or there is an error in the plan (as they are handmade and uploaded weekly), please contact us, and we will send you a corrected version. We do not offer refunds on digital products that are delivered immediately. Our MyDecorLibrary plans are priced very affordably, so purchasing multiple designs won't break the bank.

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MyDecorLibrary pre-made E-designs do not provide links as these can go quickly out of date and are not global friendly.  We go a step further by providing keywords to assist you in conducting your own local searches, helping you find the right items within your budget. Our shopping pages are also organised into sections, such as furniture styles, decor, and lighting, making it easy for you to see what to look for.  

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How do I know my private information is safe? 

Our Privacy Policy is strict and basic. We don't share any information with any other businesses other than for tax purposes.  No information is sold or given to any 2nd or 3rd parties period.  We are a small family business (boutique) and we don't work with anyone else other than a few local designers and handymen. All payment are done through the Mollie and WIX Platform with integrated payment methods.  

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If you have any further questions please email info@dutchbydesign.nl